Chatbot Terms & Conditions

Dawn Clinic take your privacy seriously

1. Introduction

Welcome to our website. By using our chatbot service, you agree to these Terms and Conditions. Please read them carefully before engaging with the chatbot. If you do not agree to these terms, you must not use the chatbot.

2. Chatbot Service Overview

Our chatbot is designed to assist you by answering queries, providing information, and facilitating communication with our team. The chatbot is powered by third-party services, including Zapier and ChatGPT, and utilises a custom knowledge base tailored to our business.

3. Information Collection and Use

When you use the chatbot, you may voluntarily provide personal information, such as your name, email address, and phone number. By providing this information, you consent to its use in accordance with these Terms and our Privacy Policy. Specifically:

We will use the information to follow up on your enquiry.
We may review chatbot transcripts, which are stored for up to 30 days, solely for quality assurance and service improvement purposes.
We do not share or sell your personal information to third parties.

4. Data Storage and Retention

Chat transcripts are stored securely and retained for a maximum of 30 days.
Any personal data you provide will be handled in compliance with applicable data protection laws.

5. Consent and Disclosure

By using the chatbot and voluntarily providing personal information, you:

Consent to the collection, use, and storage of your data as outlined above.
Understand and agree that the chatbot interactions are powered by third-party services.

6. Use of Third-Party Services

The chatbot leverages Zapier and ChatGPT to provide responses and manage workflows. These services may process your interactions to deliver the chatbot’s functionality. For more information, please review the respective privacy policies of these services:

7. Prohibited Uses

You agree not to:

Use the chatbot for any illegal or unauthorised purposes.
Share false, misleading, or harmful information.
Attempt to hack, disrupt, or misuse the chatbot service.

8. Limitation of Liability

We strive to ensure the chatbot provides accurate and helpful information. However, the chatbot responses are generated based on available data and may not always be accurate, complete, or up-to-date. We are not liable for:

Any errors or inaccuracies in chatbot responses.
Actions taken based on information provided by the chatbot.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the chatbot constitutes acceptance of the updated terms.

10. Contact Us

If you have questions about these Terms and Conditions or the chatbot service, please contact us:

Address: Workspace The Old Methodist church Unit H3 Albert Road Penarth CF64 1FD
Phone: +44 07830520275
Email: info@dawnclinic.com

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England & Wales.

By using our chatbot, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.